Excellent Customer Service in Vietnam

By Carole Ann Goldsmith Copyright © 2011 All Rights Reserved

Vietnam tourism industry provides excellent customer service, at least that is what I have found on my travels.

From the collection by private car from the airport to your hotel organising all of your tours and travel arrangments to providing delicious breakfasts, wireless internet in your room to opening doors when you enter the restaurant or hotel.

At Hotels: Good hotels will cost you $20 - $30 a night including a great breakfast - often western and Vietnamese. Staff give you very prompt attention and assist you on any aspect of your accommodation or travel that you need. They book you on flights tours, onward hotels, cars to take you to and from the airport, tell you about the restaurants in the area and assist you with your laundry. Internet is free and laundry is low cost around $USA 2.00 a KG. of laundry. The staff open the door when you leave and enter the hotel.

On tours: At a cost of around $USA 10 -18, you are collected from your hotel, taken by airconditioned bus to a range of tourist attractions for the whole day, in the country and city, depending on the tour. Also an English speaking tour guide will be available for the day to provide vital facts, figures and local knowledge of the attractions vsiited. There will often be visits to small local industries, such as silk clothing making, incense making, cricket farms, flower, fruit and vegetable farms, depending on the area. Lunch will usually be included and often you will have tea and local biscuits and cakes, at no charge. The staff at the tea place will certainly try to sell you biscuits and tea and there will always be foods or wares of the area. The bus will either drop you back at your hotel or somewhere convenient so that you can return by foot.

At shops: Staff open the door when you enter and leave, if there are doors. They serve with efficency and a smile.

Restaurants: Staff serve you promptly, food is delicious and prices range from $USA 3 to $10. for an excellent meal.

Enjoy the excellent customer service in Vietnam.